This Statement is effective as of May 25th 2018. There was no prior version of this Statement.
Resono is focused on making its service the safest and best possible experience for its customers and their end-users. We have great respect for people’s personal privacy, and we consider this a matter of great importance. In order to provide a useful service; we need some data in order to do so. Our commitment is that we will use our best efforts to ensure any information submitted to, or gathered by us; will be secure, remains private, and is only used for the purposes set forth in this policy.
Resono as a B2B SaaS platform
Resono is developer and supplier of a physical touchpoint management platform in a Software-as-a-Service format. The platform offers an extensive set of sophisticated options for our customers to gain proximity insight and to create contextually aware campaigns using multiple sensor technologies, such as geofences and iBeacons.The technology adds a new dimension of relevant functions to any new or existing iOS or Android app allowing for indoor location based services.
What Information Do We Collect?
Information You Submit
When you request information, subscribe to or order a product or service, register as a developer or user, respond to an online survey, or otherwise actively send us data; we may collect data including, but not limited to; your name, email address(es), mailing address(es), telephone number(s), and information related to the business you represent. If the product or service provided is something we charge for, we will also collect payment information; such as credit card numbers and related verification information, phone number, email address, and billing / shipping addresses; in order to process the order. In all of the above cases, you will know exactly what data we collect through the Site, because you actively submit it to us.
Information We Gather
As part of the standard operation of the Site, we may collect information from your computer or device; including but not limited to your browser type, device type, operating system, IP address, and the domain name from which you accessed the Site. Additionally, we may collect behavioral information about your use of the Site; this includes but is not limited to; the date and time you visit the Site, actions taken while accessing information on the Site, which areas or pages of the Site you visit or view, the amount of time you spend viewing the Site, the number of times you return to the Site, and other such analytics data. We may also collect similar data regarding your usage of our Services. We also may acquire personal information from third parties who provide it to us.
Information Obtained Through Other Sources
Due to the nature of our Services, personal data may be collected by a Resono customer or other affiliated third party; and this information may be stored, transmitted, processed, or otherwise put into some form of use; using some or all elements of Resono’s Services or resources (such as servers and databases etc.). The collection and usage of such information occurs outside the control of Resono, and therefore we are not responsible for any privacy issues caused by a Resono customer or otherwise affiliated third party. The third party in question is responsible for upholding and enforcing their own Privacy Policies, License Agreements, and Terms of Service. As a processor of the data Resono will be responsible for correct execution of customer Policies and secure storage and usage of this data.
How Do We Use the Information?
We use Personal Information for only the following purposes: (1) to operate the Services, (2) account verification, (3) to fulfill product and services requests, (4) to improve and optimize the Services, (5) to personalize experience, (6) responding to inquiries or providing support, (7) to provide software updates and product announcements, (8) to better understand needs and interests, and (9) to provide further personalized information that we believe you might find useful or interesting, based on your behavioral and declarative data in Resono and third-party channels (which is known as profiling).
Non-Personally Identifiable Information
We may use Non-Personally Identifiable Information for the following purposes: (1) to analyze trends and usage of resources through aggregated data, (2) to improve the features and functionality of our Services, (3) to better understand needs and interests, and (4) to better understand the needs and interests of End-Users. We may also share Non-Personally Identifiable Information from End-Users with our customers, to allow them to provide more value to end-users, or to provide more insight into end-users. In this context, any information shared with customers; will not contain or be linked to Personal Information; unless the person has given customer explicit consent or the end-user has given us their explicit consent. For example, a Resono customer may want to better understand how to create a compelling and non-intrusive experience for end-users, and Resono may provide aggregated information to show examples of practices that worked well, and practices that did not work well.
Cookies and Other Technologies
We also use web beacons (invisible images often referred to as pixel tags or clear GIFs) on our sites in order to recognize users, assess traffic patterns, identify preferred content and measure site engagement. We also might include web beacons in our e-mail messages, including newsletters, in order to count how many email messages have been opened.
When Do We Share or Disclose Information?
We may disclose or share information collected from you and about you; to the following entities; for the following purposes: (1) to our service providers and suppliers, if such disclosure enables any of them to perform a business, professional, or technical support function for us, (2) as necessary if we believe that there has been a policy violation such as those published on our site, or some violation of terms you signed, or some other violation of our rights or the rights of any third party, (3) to respond to judicial process and provide information to law enforcement agencies, or in connection with an investigation on matters related to public safety, as permitted by or otherwise required by law, and (4) otherwise with your consent. Additionally in the event of a merger, acquisition, reorganization, or sale of our company or our assets, or in the event of our bankruptcy; your personal information may be one of the transferred or acquired assets. We may also share your personal information where you have granted us permission to do so, and we reserve the right to use and disclose any information collected via the Site that is not in a Personally Identifiable form.
How Can I Update or Delete My Personal Information?
You may review, update, correct, or delete any Personal Information in your Resono Account by contacting us, or by making the appropriate modifications in your Account profile or preferences. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your Account and/or remove your records from our systems, please contact us and we will delete your account and your Personal Information within 30 days if we do not have any legal obligation to retain the record.
Is My Information Secure?
Security is of paramount importance to us, and we work hard to ensure that our Site and Services are as secure as is possible. We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors and Service users. However no method of transmission over the Internet, or method of electronic storage, is ever 100% secure; therefore while we endeavor to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you register on our Site or use our Services, it is your responsibility to protect the security of your Account, and any end-users you are providing services to through our Services and your Account.
Links, and Third Party Sites and Services
Do Not Track
We do not currently use a mechanism to act upon “Do Not Track” instructions. We are however investigating such mechanisms.
We will retain your information for as long as your Account is active, or as is needed to provide you or our customers with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Additionally we will delete information after it is no longer useful for providing our Services.
Changes to This Policy